Job Details

Universal Banker

Bastrop Branch - Bastrop, LA 71220

Overview

Position Type Full Time Job Shift Day Category Banking

Description

• Courteously and promptly greet customers, determine needs, and handle customer requests or direct to appropriate personnel.
• Answer telephone using excellent customer service telephone skills,
• Retrieve daily reports and distribute to officers in a timely manner.
• Perform daily overdraft report processing for branch.
• Daily mail retrieval and processing when needed.
• Open and service deposit accounts. Handle customer inquiries and other customer services as needed (example: wire transfers, account transfers, service charges, ordering checks, etc.)
• Serve as paying and receiving teller - Receive deposits and loan payments, cash checks and ensure that all transactions are properly processed through Horizon Teller.
• Maintain up to date records for safe deposit boxes.
• Back up loan assistant as needed

• Frontline liaison with customers needing to see a bank officer.
• Work with branch loan assistant in scheduling daily appointments with branch officers
• Assist customers with consumer loan applications and obtaining credit reports and other loan-related functions when loan assistant is not available.

• Branch Administrative Responsibilities
• Order all supplies for the branch as needed
• Open and close office by following established security procedures
• Perform general secretarial/etc. duties as required.
• Any and all other duties or special projects as assigned. The responsibilities and duties of this position are subject to change without prior notice as the needs and/or circumstances of the bank change.

Qualifications

• High School Diploma or equivalent required.
• A minimum of at least two (2) years of banking experience, preferably frontline customer service and/or teller or three years experience in customer service or office environment
• Must be detailed oriented/organized.
• Must be able to multitask and follow-up with minimal supervision.
• Ability to prioritize daily workflows.
• Positive attitude
• Proficient in Microsoft Outlook, Microsoft Word, and Microsoft Excel
• Customer service oriented
• Excellent communications skills, written and verbal.
• Perform well while meeting deadlines in a fast-paced environment.