Job Details

Ochsner Health - - Responsibilities: Provide excellent customer service to patients, guests, family members and employees and effectively communicating with patients throughout their medical experience; Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, and inform patient of financial responsibility; Researches and resolves any issues impeding the efficient and effective registration of accounts; working with team on quality assurance scores to improve accuracy and by monitoring the workques for those accounts; Monitors and maintains productivity and accuracy: meets all department productivity and accuracy goals and maintains records documenting activity; Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style