Job Details

Scrubbed JD:

Position Summary

The HR Onboarding Program Manager will lead the design, implementation, and continuous improvement of onboarding programs, with a focus on technical, field-based, and data center professionals. This role ensures new hires supporting infrastructure, network operations, and field service delivery are effectively integrated, equipped with required tools, safety training, and operational knowledge.

This position partners closely with Talent Acquisition, Operations, Data Center leadership, Field Services, IT, and HR teams to deliver a consistent onboarding experience across corporate offices, client sites, and data center environments.

Position Details

• Hourly position based on experience and skill level
• Contract role with potential for extension or full-time conversion
• Standard work hours: Monday – Friday, 8:00 AM – 5:00 PM
• Plano, Texas

Key Responsibilities

• Design and manage end-to-end onboarding programs for corporate, technical, and field-based employees
• Develop role-based onboarding tracks for technical and field personnel, including infrastructure and service delivery teams
• Ensure onboarding aligns with service delivery standards, safety requirements, and operational procedures
• Coordinate onboarding requirements, including:
• Site access and security credentials
• Safety and compliance training
• Data center protocols
• Customer-specific onboarding requirements
• Ensure employees are deployment-ready and compliant prior to site assignments
• Coordinate onboarding activities across HR, IT, Operations, Security, and Facilities
• Manage equipment provisioning, system access, and onboarding workflows within HRIS or onboarding platforms
• Partner with hiring managers and operational leaders to ensure onboarding aligns with team and business needs

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field
• 5–8 years of experience in onboarding, HR coordination, customer success, or related roles
• Strong organizational and project management skills
• Excellent interpersonal and communication abilities
• Experience with HRIS or onboarding platforms (e.g., Oracle or similar systems)
• Ability to manage multiple onboarding processes simultaneously
• Strong problem-solving skills with high attention to detail

Preferred Skills

• Experience in IT services, infrastructure, or technology environments
• Knowledge of HR compliance and employee lifecycle processes
• Familiarity with collaboration tools such as Microsoft Teams, Workday, or Salesforce
• Strong presentation and training facilitation skills

Key Competencies

• Communication & Relationship Building
• Organization & Time Management
• Employee Experience Focus
• Process Improvement
• Cross-Functional Collaboration