Job Details

Job Description

Our client, a leading education organization, is seeking enthusiastic, thoughtful, and highly motivated problem solvers to join its new enrollments team. This team is passionate about creating innovative customer experiences and building strong relationships with clients and business partners.

Enrollment Specialists provide support through phone, live chat, email, and social media channels. Responsibilities include enrollment assistance, billing support, issue resolution, and helping clients access backup support when unexpected needs arise.

Location: Remote

Compensation: $19/hour

Contract Duration: Through the end of the year

Key Responsibilities

• Deliver best-in-class customer service tailored to each client's needs
• Manage inquiries and concerns via phone, email, chat, and social media
• Participate in outbound calling campaigns as needed
• Accurately document customer information in internal systems
• Personalize conversations to create positive, memorable experiences
• Flex between communication channels and special projects as business needs require
• Follow established procedures, guidelines, and policies
• Build strong working relationships with team members and business partners
• Strive for first-contact resolution and follow up as needed
• Share feedback and ideas to improve processes and the overall family experience

Desired Skills & Qualifications

• Strong customer service mindset and desire to help others
• Self-motivated and able to work independently
• Excellent organization and time-management skills
• Ability to multitask in a fast-paced environment
• Strong phone handling and active listening skills
• Clear written and verbal communication
• Intermediate computer skills and ability to work across multiple applications
• Team-oriented with strong collaboration skills
• Prior remote call center experience preferred
• Flexible schedule with occasional overtime
• 2-3 years of customer support experience (phone, chat, and/or email)
• High school diploma or equivalent; associate degree preferred
• Bilingual English/Spanish a plus

Remote Work Environment Requirements

• Dedicated, distraction-free workspace
• Ability to remain focused at a desk for the duration of the shift
• Reliable high-speed internet connection (equipment provided)
• Childcare or pet care arranged during work hours
• Ability to be on camera during training and meetings
• Consistent attendance and punctuality

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -042###-####16