Job Details

** Application Support Specialist**

**Job Category****:** Info Technology **Requisition Number****:** APPLI002081 Showing 1 location **Job Details**

**Description**

**POSITION SUMMARY**

* The application support specialist is an IT professional responsible for the support and maintenance of various software applications. The position will require strong communication skills in order to effectively interface with team members, users, and customers in regards to application setup, troubleshooting issues, and providing general customer assistance as needed.

**ESSENTIAL JOB FUNCTIONS**

* Provide support to customers and end users regarding the setup and use of various software applications.

* Troubleshoot, report, and monitor errors within different software applications.

* Maintain or develop documentation on processes and applications as needed.

* Identify, analyze, and document application and data quality issues and work closely with internal and customer IT personnel for timely remediation

**JOB QUALIFICATION REQUIREMENTS**

* Preferred 1 year of experience supporting web based applications

* Strong working knowledge of Microsoft Windows and Microsoft Office

* Additional experience with T-SQL, EDI, Plex ERP, advanced Excel skills including Pivot Tables and VLOOKUP is a plus.

**SPECIAL SKILLS**

* Logical approach to problem solving.

* Comfortable working with web based applications

* Ability to effectively communicate with both technical and nontechnical personnel.

* Detail oriented with strong oral and written communication and interpersonal skills.

* Ability to work independently but also a willingness to work within a team.

* Ability to adapt to a changing environment and handle multiple priorities.

* Ability to effectively manage priorities, deadlines, and tasks with minimal supervision

* Desire to learn new skills and grow professionally

**WORKING CONDITIONS**

* Normal office environment

* Some travel

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)